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Privacy Policy

Last updated: August 2026

1. Who we are

Automio Limited provides field-service management software. This policy explains how we collect, use, store, and protect personal data.

2. Data We Collect

We collect:

  • Account and contact information
  • Job and operational data
  • GPS and real-time location data
  • Images and media
  • Device and usage information
  • Payment information (processed by third parties)

3. How We Use Data

We use data to:

  • Provide the Service
  • Enable job scheduling, dispatching, and reporting
  • Store photos and job records
  • Track worker location
  • Authenticate users
  • Improve platform performance

4. Legal Basis (GDPR/UK GDPR)

We process data under contractual necessity, legitimate interests, consent, and legal compliance.

5. Data Storage & Transfers

Data is stored securely using providers such as Supabase. Transfers may occur outside the UK with GDPR safeguards.

6. Sharing of Data

We do not sell personal data. Data may be shared with hosting providers, payment processors, communications providers, subcontractors, or authorities when legally required.

7. Data Retention

Data is retained only as needed. You may request deletion subject to legal requirements

8. Your Rights

You may request access, correction, deletion, or restriction of your data.

9. Children

The Service is not intended for individuals under 18.

10. Changes to Policy

Updates will be posted with a revised date.

11. Microsoft Services

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

12. Marketing Communications

When you fill out a form or submit your details on our website, we may store your email address and use it to send marketing communications, such as newsletters, updates, and offers related to our services.

We ensure that all communications comply with strict GDPR regulations, and we respect your privacy preferences. Our commitment includes:

  • Sending only relevant and valuable information to our mailing list contacts.
  • Providing an unsubscribe link in every email, allowing you to opt-out of future communications at any time.

We do not bombard our mailing list with excessive emails, and we strive to maintain a balance between keeping you informed and respecting your inbox.

13. Contact

For privacy-related requests email [email protected].